Identity data
Name, phone number, email, BVN/NIN verification results, selfie/liveness checks and merchant compliance documents.
Privacy
How Vokal Finance protects customer and merchant data.
This privacy policy explains the data Vokal Finance handles for Vokal Pay and how that data is used to operate accounts, protect users and meet compliance obligations.
Effective July 15, 2026
Only collect what the service and compliance flow require.
Vokal Finance uses customer data to provide Vokal Pay services, verify identity, protect accounts, investigate complaints, support transactions and maintain reliable operations.
Wallet data
Transactions, account mappings, bill payments, savings, QR payment intents, vouchers and support references.
Device and security data
Trusted device identifiers, login activity, OTP events, suspicious login signals and account-recovery evidence.
Website cookies
Essential cookies keep the website secure and remember consent choices. Analytics cookies are used only where consent and configuration allow.
01
Use data for service and safety
Data is used to operate wallets, verify identity, prevent fraud, resolve complaints and meet compliance requirements.
02
Limit staff access
Internal staff access should be role-based, audited and restricted to the information needed for support or operations.
03
Protect sensitive records
KYC media, account recovery evidence and provider event logs should be stored with access controls and retention rules.
04
Respect customer rights
Customers can contact support to update profile details, ask privacy questions or request review of data connected to account recovery, complaints or KYC decisions.
05
Retain only what is needed
Records are retained for service, fraud prevention, dispute resolution, accounting and compliance purposes, then handled according to retention requirements.