Terms of use
Rules for opening, using and protecting a Vokal Pay wallet, merchant profile or agent profile.
Open policyLegal
Clear rules for Vokal Finance products and operations.
These policies explain the rules, responsibilities and customer protections that apply to Vokal Pay services, a product of Vokal Finance.
Policies
The core policy set for customers, merchants and agents.
The legal center keeps account rules, privacy commitments, complaints, acceptable use, AML/KYC and support channels in one place.
Privacy policy
How customer identity, contact, device, wallet and support data is collected and protected.
Open policyAML and KYC policy
Identity verification, tiered limits, business review, transaction monitoring and suspicious activity handling.
Open policyComplaints policy
How payment complaints, account restrictions, reversals, refunds and support escalations are handled.
Acceptable use
Prohibited activity, fraud controls, merchant rules and account suspension conditions.
Open policyIncident history
Public customer-facing incident, maintenance and service-impact notice history.
Open policyCookie policy
How website cookies, security controls, analytics and preference tools are used where enabled.
Effective date
July 15, 2026
For policy questions, complaints or legal notices, contact Vokal Pay support through the app or email support@vokalpay.com. Privacy-specific requests can be sent to privacy@vokalpay.com, and legal notices can be sent to legal@vokalpay.com.